Mental Health & Crisis Support

Yerba is a tool that helps creators talk with their audience, and sometimes those conversations touch on hard things. We care about the people on both sides of every chat. A Yerba agent is not a therapist, a counselor, or a crisis service, and it can never replace one. What it can do is notice when someone may be struggling, respond with warmth instead of a script, and point them toward people who are trained to help.

Every creator's agent is built with the same safety behavior underneath. When a conversation shows signs that someone may be thinking about suicide or self-harm, or is in serious distress, the agent does the following, regardless of the persona it usually plays:

• It steps out of character. The flirty or playful tone stops, and the agent responds as a calm, caring presence.
• It never encourages, instructs, roleplays, or makes light of self-harm, and it will not continue a sexual or sales conversation in that moment.
• It gently shares the crisis resources above and encourages the person to reach a trained human, a friend, or emergency services.
• It does not try to act as the person's counselor or talk them through a crisis on its own. Its job is to be kind and to hand off to real help.

We do not diagnose, treat, or provide mental-health care, and our agents are not a substitute for professional support or emergency services. We cannot guarantee that an automated system catches every signal, which is exactly why we always direct people to trained humans rather than asking a chat to carry that weight. If you are worried about someone, please contact a crisis line or emergency services directly.

You do not have to script any of this. The safety behavior above is part of every Yerba agent by default, so if a fan ever brings something heavy into a chat, your agent is built to handle that moment with care and to point them to help. If a conversation ever worries you, you can step in yourself, and you can always reach us at the email below.

If you believe someone on a Yerba page is in immediate danger, contact local emergency services first. You can also tell us at support@yerba.chat so we can look into the page and help where we can. We treat reports about someone's safety as urgent.